We help businesses build deep and lasting relationships with their customers.
Who are the companies you keep coming back to? Your favorite restaurant. Your hairstylist. Your trusted mechanic.
Who are the companies you keep coming back to? Your favorite restaurant. Your hairstylist. Your trusted mechanic.
A powerful platform and SaaS applications built to turn disparate customer data from multiple sources into insights and actions that drive measurable business outcomes for your clients.
Our prescriptive processes based on hundreds of implementations and decades of experience in driving company-wide Customer Success.
Our ecosystem helps accelerate your transformation with the most advanced partner network in Customer Success.
Our community of 5000+ members is dedicated to advancing the interests of the Customer Success profession across the globe.
As the leading Customer Success platform provider, Gainsight empowers hundreds of customer-focused businesses to deliver outcomes and exceptional experiences everyday. We (literally) wrote the book on Customer Success, but we refuse to let it stop there. We never stop looking for the “next best thing” and work with industry thought leaders to bring the latest best practices to our customers and community.
Over 50,000 Copies Sold Globally
Our Purpose nests well in the overall Purpose of the Customer Success Movement—the Movement that we serve at Gainsight. Customer Success is fundamentally about realizing that your customer is not a transaction or a deal or an opportunity or a lead. Your customer is a bunch of human beings just like you. And just like you, they want to succeed with what they do.
In a way, Customer Success, and Gainsight, are about bringing humanity back into this technology-driven world.
We believe in treating people the way we would want to be treated.
We believe in a tireless pursuit of balancing success for our customers, teammates, families, investors, and community.
We believe in bringing the inner child in us to work everyday.
We believe in a beginner’s mind.
We believe in a totally internally-driven strive for greatness.
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See why Glassdoor and Battery Ventures named Gainsight one of their Highest Rated Cloud Computing Companies to Work For in 2018.
Here at Gainsight, we’re all about delivering Success for All. Check out all the newsworthy ways we’re doing that for our company and our customers below.
December 15, 2022
B2B companies looking to drive durable growth in a bumpy economy are rapidly adopting customer, product, and community-focused solutions from Gainsight San Francisco, California (December 15, 2022) Gainsight, the platform for Durable Growth™, continued its momentum in Q3 of its fiscal year, which was completed October 31st. For the quarter, Gainsight exceeded multiple performance targets while landing high-profile customers, enhancing products, expanding awareness in Europe and Asia, and growing its Gainsight Administrator certification program. Interest in Gainsight’s customer, product, and community-focused products is being fueled by intensifying demand among B2B companies to increase Net Revenue Retention, account expansion, and product adoption among their existing customer base. Following are some of the highlights from Gainsight’s third quarter: Customer Growth Overall, Gainsight saw strong customer-related momentum, with the most notable being in its Essentials product line. Since their launch in March, over 100 companies, including Calendly, Chewy, Dialpad, Glean, Olive Technologies, Salsify, and Turvo have purchased Essentials or Essentials Plus, which are easier-to-buy, easier-to-implement, and easier-to-use versions of Gainsight’s Customer Success product and deliver value in as little as two weeks. And at least 30 of these companies switched over from other solutions to Gainsight Essentials. The company also added several recognizable […]
December 8, 2022
San Francisco, California (December 8, 2022) Gainsight announced today that Zoom Video Communications, Inc. has selected Gainsight to help the organization with both high-touch and long-tail Customer Success capabilities they need to achieve scale, improve retention, and increase visibility into customer data. Gainsight will help Zoom coordinate human and digital outreach in one integrated customer journey, providing Customer Success Managers, Renewal Managers, and Customer Success Admins with automated support and integrated workflows to help them increase retention at scale. Zoom is an industry-leading video communications platform that connects enterprises, small businesses, and individuals through video communications. As the company’s growth accelerated from 2018-2022, it became clear that Zoom needed a Customer Success solution with a deep set of capabilities that would allow them to scale and optimize for the future. The Gainsight Journey Orchestrator tool, in particular, was seen as an upgrade, delivering a blend of human and digital outreach at scale to deliver a high-quality communication experience for Zoom’s customers. “Customer success is no longer an option for the SaaS industry. As it continues to scale, Zoom is recognizing the need to align more closely with our customers’ goals and drive better success outcomes,” said Jim Mercer, Global Head […]
December 5, 2022
93% of Survey Respondents Believe Product Teams Should Have Some Responsibility for Revenue Growth San Francisco, CA (December 5, 2022) Today, Harvard Business Review Analytics Services released a new report sponsored by Gainsight PX, the flagship product analytics and product engagement solution from Gainsight, the platform for Durable Growth™, which reveals that businesses increasingly rely on product-led success as a capital efficient, durable growth strategy to overcome economic uncertainty. According to the report, a whopping 93% of survey respondents say product teams should have some responsibility for contributing to an organization’s revenue growth, 81% of respondents strongly agree that a strong digital product experience positively impacts business growth, and 76% of respondents’ organizations consider delivering an effective digital product experience an “extremely high” or “high” priority. “Product-led growth is a key driver of revenue growth and cost reduction in most of the market-leading organizations we track,” explained respondent SC Moatti, founding managing partner of Mighty Capital. “It allows a company to generate revenue without having to hire an enterprise sales force—you can imagine the economies of scale this generates.” Despite awareness of the effectiveness of positive product experiences, companies face challenges in implementation and are seeking best practices to help […]
November 15, 2022
The event drew over 1000 attendees as B2B companies prioritise technology that builds durable growth London (November 15, 2022) Gainsight, the platform for Durable Growth™, announced the successful completion of Pulse Europe 2022, the company’s annual conference that brings together some of Europe’s most highly recognisable B2B companies and leaders in customer success, product experience, and community. Gainsight’s first conference in Europe since before the pandemic, Pulse Europe included six tracks, 50+ breakout sessions, and dozens of speakers from companies such as Cloudflare, HashiCorp, HubSpot, LivePerson, Personio, PTC, Seismic, Siemens Industry Software GmbH, SoftwareAG, Splunk, and Workday. Held against the backdrop of global economic uncertainty, it was an opportunity for the B2B community to highlight how customer-, product- and community-focused solutions can drive Net Revenue Retention, product adoption, company efficiency, and durable growth. Pulse Europe also celebrated its 2022 Gamechanger Europe award winners. The Gamechanger awards recognise customers who never stop challenging the status quo in customer success and community. The winners were decided by a panel of judges based on their results and stories. The 2022 Gamechanger Europe awards include: Architect Award: Typeform earned the Architect award, which is given to the company that thinks outside the box when […]
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Whether it’s your home office or favorite local coffee shop, our flexible work policy means you’re welcome to work from wherever you feel productive.
Remote OpportunitiesIf you're like us, the businesses you return to over and over do two things every time:
That's how our economy was built. Your local store owner helped you find exactly what you needed. Your travel agent knew the perfect trip for you. And once upon a time, your blacksmith knew how to fit your horse’s foot just right. And all with a heavy portion of innovation and creativity.
But with the pace of change that digital technology has brought to these ancient relationships, we've lost something. We've added more and more layers of separation between businesses and consumers—automated checkouts, self-serve websites, one-to-many communication, and now we even have chatbots. How do we maintain and advance the convenience and scalability that technology delivers while building back up those deep, long-lasting relationships between buyer and seller?
Gainsight exists to help businesses secure and surpass their customers' desired outcomes and deliver consistently amazing experiences. We do that by orchestrating all of companies' customer-facing teams and data together into simple, actionable dashboards and playbooks. Our powerful software platform and evidence-based best practices give you the power to gain insight from customer data so you can take the right actions at the right time to maximize your customer relationships.
Is the CEO of Gainsight, the platform that helps companies of all sizes and industries drive durable growth through customer-led and product-led strategies. He works with a team of over 1400 human beings who together have helped create the Customer Success category that's currently taking over the SaaS business model worldwide. Gainsight is a five-time Forbes Cloud 100 recipient and Nick has been named the #2 CEO by the Software Report, has a 99% approval rating on Glassdoor, and was named Entrepreneur Of The Year for Northern California Award. On top of all that, he was recently rated as the #1 CEO in the world (the award committee was just his mom, but the details are irrelevant). He is a member of the Board of Directors at F5 (NASDAQ:FFIV) and has co-authored two books on Customer Success, Customer Success and The Customer Success Economy. He is passionate about family, football, philosophy, physics, fashion, parody music videos, and SaaS Customer Success. People told him it’s impossible to combine all of those interests, but Nick has made it his life’s mission to try.
Jeff Depa is Chief Revenue Officer at Gainsight where he leads the company's day to day field operations driving outcomes for Gainsight customers. Jeff has more than two decades of leadership experience across sales, marketing, consulting, and systems engineering at companies including Sun Microsystems, Oracle and Datastax, where he he built, scaled and lead customer-focused, high performance enterprise teams that drove profitable hyper-growth across SaaS and software businesses. Prior to Gainsight, Jeff was the CRO at Lucidworks. Jeff earned a B.S. in Biomedical Engineering from Case Western Reserve University and also holds a Masters in Management. Outside of his passion for driving outcomes in his clients' businesses, Jeff is an avid pilot, do-it-yourselfer and enjoys spending time with his family and on his tractor in Austin, TX.
Karl will lead Gainsight’s expanded product vision and execution for a comprehensive Customer Success platform that help customers take action. Karl has held senior product and marketing roles as an early employee at VMware, leading product management for VirtualCenter, driving the acquisition of SpringSource, and leading the vFabric business unit. Karl has also run product teams at enterprise social pioneer, Jive, and predictive analytics pioneer Infer. Prior to his software career, Karl was an academic mathematician, lecturing at Stanford University after receiving a Ph.D. from Harvard University.
Three Things You Need to Know About Karl
As a member of the executive leadership team at Gainsight, backed by Vista Private Equity, Robin serves as Senior Vice President, Chief of Staff and Community. In her role, Robin leads Global Corporate Communications, Public Relations, Customer Success Careers, and Philanthropy. She founded Gainsight’s social responsibility effort, building the Customer Success industry’s first-ever apprenticeship program for underrepresented communities and has raised over $2M for global giving to date. Robin’s impact on the Customer Success community and executives’ careers continues to guide the ~800 person company in propelling the category and trailblazing the human-first leadership movement.
Robin’s early career began at Bridgewater Associates, the largest and best-performing hedge fund in the world. She relocated from New York City to Silicon Valley in 2015 to join Box (NYSE: BOX) where, on the CEO’s team, she directed global internal communications across 4 continents, 9 countries, and 2,000+ employees. Robin earned her B.A. in Communications and Marketing from Fairfield University graduating Summa Cum Laude, Phi Beta Kappa and with honors in six world languages.
Three Fun Things You Need to Know About Robin
Dan is Gainsight's Chief Customer Officer and, in that role, has ultimate responsibility for Gainsight's customer's satisfaction and success. Customers are his passion going all the way back to his days as an SE at IBM. Dan's career includes being a very early employee at Epiphany, Co-Founder at NearbyNow, and VP of Customer Success at both Mozes and Marketo before joining Gainsight. Dan is a recognized expert and thought leader in the Customer Success field and brings that thought leadership into execution at Gainsight both with the Customer Success organization and with our products.
Three Things You Need to Know About Dan