PX
PRODUCT EXPERIENCE SOFTWARE
NATIVE OMNI-CHANNEL ENGAGEMENT
Scaling onboarding and driving product adoption
- Easy editing for in-app engagements and onboarding checklists to scale time-to-value
- Native email campaigns to accelerate user activation and increase release awareness
- Advanced throttling and prioritization to avoid user fatigue and maximize engagement
ADVANCED PRODUCT ANALYTICS
Data-driven roadmap prioritization to increase user engagement
- Autonomous feature instrumentation to reveal the best opportunities for growth
- Path and funnel analysis to shadow user behavior, identify friction points and mitigate adoption risk
- Native integrations with CS and CRM to tie product investments to bookings, retention, expansion
NEW!
UP-TO-THE SECOND DATA
Better decisions and rapid iteration
- Data-freshness measured in seconds to avoid loss of productivity
- Advanced segmentation to drive personalized engagement without degrading performance
- Zero performance impact tracking billions of events per day
CLOSED-LOOP FEEDBACK
Broader user input and immediate action on feedback
- In-app surveys with intelligent targeting to collect user feedback at scale
- CES (Customer Effort Score) surveys to measure feature usability
- CSAT and NPS surveys to focus advocacy programs and risk mitigation programs
SaaS, MOBILE, DESKTOP
Single view of your entire portfolio regardless of runtime
- Support for multiple runtimes, including Native iOS, Android, ReactNative, and Windows-desktop
- Deep product usage telemetry that drastically reduces Time-to-Resolution (TTR)
- Native C# and Java SDKs for custom desktop apps
Why Gainsight?
Limitless Across Applications
With Gainsight PX you can analyze and engage users across Web, Mobile, & Desktop apps.
Advanced Product Modeling
Map your product using parent-child relationships, independent of feature naming conventions & URLs
Extreme Data Accuracy
Intelligent auto-suggestions eliminates data redundancies found by using alternative solutions that require manual work.
Deeper Product Analytics
Compare cohorts and drill down into-feature level retention analysis all in real-time.
More Control over Engagements
Our built-in nurturing and throttling rules keeps you in control and helps you prioritize engagements.
World Class Security Measures
Gainsight PX meets all the requirements your security and compliance teams have.
