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About Gainsight

One Place For
All Your
Customer Success Content

Get to the next level by combining your own resources with user-generated content.

Schedule a Demo

Fast Answers For Your
Customers, Easy Content
Management For Your Team.

Create a seamless self-service experience for your customers with a knowledge base that combines your help content with user-generated content.

Find content in seconds

Federated search makes it easy to comb through events, courses, community posts and more, all in a few clicks.

Browse by category to learn about specific topics

Allow users to mark the best answers, give feedback, and rate how helpful content is.

Help others by providing answers

Allow users to reply to other users and share best practices, solutions, and workarounds.

Rate content based on helpfulness

Allow users to mark the best answers, give feedback, and rate how helpful content really is.

Everything’s
Right Here

Organize content by category

Clearly organize your articles into categories by using our drag-and-drop feature.

Highlight the most helpful answers

Pin popular articles and highlight user replies to the most helpful answers immediately available.

Moderate new content as needed

Review and choose whether to approve replies before they go public.

Escalate questions to your help desk

Easily escalate complex questions to your help desk using our API or integrations such as Zendesk.

Drive engagement with rich media articles

Embed music, videos, and interactive content from your favorite platforms (YouTube, Vimeo, Spotify, Typeform, etc.) in our intuitive text editor.

Ready to be found easily

All your content is completely optimized for Google, so users find the answers to their questions as soon as they search online

Powerful API

Our flexible API enables you to measure, share, create and interact with your knowledge base like no other platform.

Dashboard

Track the effectiveness of your help content

Get a better understanding of how well you're serving your customers with our self-service dashboard.

  • Measure self-service scores.
  • Monitor trends.
  • See unique visitor views.

Content and search Features

Rich media articles

Embed music, videos, and interactive content from your favorite platforms (YouTube, Vimeo, Spotify, Typeform, etc.) in our intuitive text editor.

Structure content

Clearly organize your articles into categories. Simply drag and drop topics where they belong.

Content helpfulness ratings

Allow users to mark the best answers, give feedback, and rate how helpful content is.

Highlight content

Pin popular articles and highlight user replies to make sure the most helpful answers are at your customers' fingertips.

Fast and smart search

Get the most relevant content to your users faster with smart search suggestions.

Easily accessible help content

Embed your knowledge base content across your site.

Moderation and Publishing Features

Moderation tool

Stay on top of newly created content with activity updates, and choose whether to approve replies before they go public.

Content monitoring

Understand the most successful content and fill gaps in your knowledge base.

Multiple knowledge bases

Create multiple knowledge bases for different regions or brands. Each one is unique so you can manage permissions and customize themes accordingly.

Article editing tools

It's easy to collaborate and prepare knowledge base articles before publishing, while article versioning allows you to review all changes made to the content in the article.

Article publishing tools

Schedule a draft article to be published on a particular date and time in the future and publish perfectly-formatted articles with article preview.

The moderation tooling can support teams of any size and has allowed us to set up efficient processes around keeping our community healthy and happy.

Jesse Parker
Community Strategist at Zapier