By Business Challenge
By Industry
Learn
Customer Resources
By Role
About Gainsight

One Central Location For Customer Feedback

Get insights directly from your community and build a truly customer-centric product.

Schedule a Demo

A Frictionless Experience For Customers. Deeper Insights For Teams.

InSided lets you centralize all your customer feedback, collect product ideas, and easily share insights with your team – all in one place.

Share ideas and feedback

Enable customers to submit feedback and ideas without friction.

Vote on ideas

Let customers vote on ideas and get a better understanding of customer needs.

Provide idea status

Allow customers to instantly see the status of an idea by assigning status.

Promote product transparency

Your customers will always know the status of their ideas and feedback.

One Place
For It All

Collect customer feedback

Access customer feedback right at your fingertips.

Filter ideas and merge duplicates

Filter ideas based on engagement and avoid duplicates by merging similar types of feedback.

Prioritize feedback and feature requests

Tie feedback to ARR and understand exactly how much specific ideas are worth.

Close the loop on feedback

Close the loop by communicating updates directly to your customers.

Allow customers to submit feedback without friction

Create an environment for your customers that shows that their voice is heard.

Get a complete picture of customer needs

Make informed decisions with all customer feedback in one place.

Prioritize customer feedback based on insights

Build and adjust your product roadmap based on customer feedback.

Close The Loop With Product Updates.

Close the feedback loop by posting product updates, sharing your product roadmap, and publishing ideation reviews.

Product updates

Publish product updates and release notes

Got a product update or feature release? Share it instantly with your customers and make your community the go-to place for everyone to learn about the latest improvements.

  • All product updates in one place, your customers will know exactly where to find them.
  • A dedicated and customizable landing page for all your Product Updates.
  • Categorize Product Updates by Product Areas.

Product updates

Close the loop on customer feedback

Create specific and personalized follow-up communication to your product feedback and make sure your customers feel valued.

  • Allow users to subscribe to Product Updates so they don't miss a thing.
  • Tag specific users in updates to acknowledge their contributions.
  • Make Product Updates accessible for a specific set of users.

Dashboard

Track how well you're delivering on customer feedback

The product feedback dashboard shows how well you’re delivering on the ideas that your users vote for and submit.

  • Overview of ideas created.
  • See the number of votes submitted.
  • Track ideas delivered.

Community Features

Categorize feedback by product area

Categorize feedback by product area to get a complete overview of product health and customer needs. Save views and share them with relevant teams.

Review feedback and assign owners

Review feedback, assign appropriate owners, and manage expectations by updating the status. Message contributors directly and ask for clarification if needed.

Increase engagement through gamification

Use gamification to drive engagement, encourage ideation, and facilitate discussion among customers. Set up leaderboards and reward members with badges.

Filter ideas and merge duplicates

Add moderation tags and labels to help product teams prioritize feedback. Filter ideas based on engagement and avoid duplicates by merging similar types of feedback.

Prioritize ideas based on popularity

Prioritize feature requests based on the number of votes and use integrations to filter ideas based on account value to understand the dollar value behind ideas.

Create beta groups and advisory boards

Put customer feedback at the core of the decision-making process by creating beta groups. Build customer advisory groups to get deeper insights into customer needs.

Just using the Productboard integration and Slack, we’ve created a new workflow where community and product can work together – it’s been a game-changer.

Juliana Spinardi
Community at Pipefy