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TRUSTED BY LEADING BRANDS
Deliver superior customer experiences at scale
Gainsight's Journey Orchestrator makes it easy to deliver seamless experiences by combining human and digital outreach in a single journey. Guide customers to their desired outcomes, and enable your team members to focus their time and energy where it’s needed the most.
Integrated Customer Journeys
Blend human and digital outreach in a single journey.
- Automate tech touches that incorporate human outreach when customers need it the most
- Never miss a risky moment with auto-triggered alerts for your customer success team
- Eliminate inconsistencies using playbooks that accompany every alert
Personalize At Scale
Deliver white-glove experiences with fewer resources.
- Save valuable CSM time by automating important customer moments like onboarding, renewals, surveys, and more
- Prevent customer frustration with dynamic journeys that adjust to each customer instead of “one-size-fits-all” communications
- Precisely trigger outreach using the full breadth of your customer data
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Consolidate data from multiple sources to make it easy and efficient to gain a holistic understanding of your customer.
Go Beyond Email
Extend customer journeys into your product.
- Reach customers where they are with automated in-product outreach
- Provide resources to align with problems customers are experiencing within your product
- Create a consistent experience across your product, tech touches, and human touches as they work together to drive customer engagement
Spot Weaknesses in Your Customer Experience
Uncover trends to improve your customer journeys.
- Eliminate blind spots in your customer journey and see what actions are helping and hurting
- Understand how your customer journeys are impacting customer health scores
- Analyze multiple sources of customer data simultaneously to get a holistic view of customer experience
Deliver the Outcomes Your Customers Desire
Flexible Scheduling
Further customize journeys with timers and conditional wait steps
Branching
Split journeys in multiple ways based on customer behavior
Surveys
Deploy NPS, CSAT, and Generic Surveys natively within Gainsight
Simple Programs
Launch simplified, single-step journeys in minutes
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