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About Gainsight

Build a Unique Customer Community to Scale Engagement

Insided by Gainsight gives you everything to drive greater customer engagement, harness product feedback, and enable more customer self-service.

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Fueling growth through community across the globe

Community helps identify brand advocates and drives durable growth.

Now it’s easy to turn every customer into a brand ambassador by engaging them with segmented groups, ongoing feedback loops, best-practice & knowledge sharing and events.

Branded Community

Easily customize and manage your own branded customer community

  • Match your brand without any coding or development required
  • Drive user journeys through contextual personalization
  • Integrate seamlessly with other common SaaS solutions like Gainsight, Zendesk, Salesforce, Zapier, Slack, and Miro
  • Improve cross-functional collaboration with moderation capabilities that are ready for the biggest teams
  • Track content helpfulness, community activity, peer-to-peer engagement, gamification, and feedback through success dashboards

Self-service

Build long-lasting relationships at scale

  • Provide one platform to your customer to self-service, connect with peers, share content, and provide feedback. Foster meaningful relationships through interest-based user groups and events
  • Centralize company and user-generated customer success content into one easily accessible location
  • Boost feature adoption by analyzing questions & product feedback, using ideation, and voting and beta-testing new features

Product updates and feedback

Let your customers interact with your teams

  • Collect product feedback from your users and share it with internal stakeholders, other customers, or tie it into your CRM for deeper insights
  • Offer contextual help or community content right from within your product, through an embeddable widget
  • Keep customers directly informed of product updates, enhancements, and the roadmap

Analytics

Align your company around one single view of the customer

  • Integrate with Gainsight CS for a 360º view of customer health, community-driven health-scoring and measuring your digital engagement strategies
  • Gainsight PX + Insided gives you a full picture of how customers are using and talking about your product to help understand product usage and trends usage
  • Combine with Gainsight CS and PX to power a long-term, durable growth strategy that reduces churn, improves net revenue retention, increases feature adoption, and withstands changes in the market

We needed a community platform that helped facilitate conversations, educated, and provided outstanding analytics. Luckily, Insided checked all of our boxes!

Katie Ray
Head of Community at Clari