FULLY REMOTE - Gainsight Admin (temp-perm)
Description
• Performing configuration and development as needed to meet the end-user requirements of our CSMs including
o Designing CTAs, playbooks, templates
o Mapping new fields as they are added to the data dictionary
o Configuring Scorecards
o Building Dashboards and reports
• Leading efforts to integrate with other platforms and data sources, such as Zendesk and Qualtrics
• Leading implementation efforts across the technical team, ensuring Gainsight best practices are followed
• Establishing standards and practices for ongoing configuration, development, and management on the Gainsight platform
Required Skills
• Strong business and technical knowledge of Salesforce and Gainsight required
• Two (2) years of Gainsight configuration and administration preferred
• Strong Gainsight user experience, data designer, dashboard, and reporting skills
• Experience implementing the Gainsight platform for enterprise teams
• High level of organizational and planning skills
• Excellent verbal and written communication skills